Cookies by Design

Reviews about Cookies by Design

• 1 / 5

  By Bruce Miles
  Placed an order for delivery to my daughter for Valentines Day. At 5PM when it was not delivered I tried to call the number on the website that was listed as a contact number. All it would let me do was place an order nothing more. So I looked a little deeper and found a direct customer service number. I called and called but no one picked up. Then I was able to find a number for their customer service at their corporate office in Texas, but once again no one picked up. After much research I was able to determine that my order was being filled by their East Nortport L.I. store. I found a number for them and called. A woman picked up and after placing me on hold a couple of times told me that my order was out on the truck to be delivered. Needless to say now the next day and no delivery. I left them another message last night at 10PM. Never heard back so I just called them. Answer was we don't know what happened. We will look into it and let you know. When I questioned them as to why I never received email alerts as to the status of my order as other websites do, they said we don't do that. I recommend that you always order from a sight that gives you processing and shipping updates.
  November 16, 2016
• 5 / 5

  By Paula Cerone
  Outstanding service and a great selection of cookie arrangements. Highly recommended!
  September 12, 2016
• 5 / 5

  By Melinda Burns
  I tried to order online but never received a confirmation number. So I called the store to find out if my order had made it through. The service I received from that moment on was incredible. Jose investigated the situation and called me back to confirm the order was not received. He asked me the details of the order and assured me that he could fill the order. He offered to take the order over the phone but also said I could place it online if I wanted to receive the advertised 20% discount. I placed it online and he called me back once he received it - just to ease my mind! That's quality customer service!
  September 10, 2016